Refund Policy

At INFOMATIX GLOBAL SOLUTIONS, we strive to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with the policies of the service providers we represent. Refunds may be issued under the following circumstances:

General Refund Policy

• Cancellation Before Installation: If you cancel your service request before the service installation, you may be eligible for a full refund of any upfront payments made to INFOMATIX GLOBAL SOLUTIONS.
• Service Issues: If there is a verifiable issue with the service installation or activation that is directly attributable to INFOMATIX GLOBAL SOLUTIONS, we will work to rectify the issue or, in rare cases, process a refund.
• Non-Refundable Items: Fees associated with the processing of services, including installation charges, activation fees, and administrative costs, are non-refundable.

Refund Request Process

1. Submit a Request: Contact our customer service team within 14 days of the service issue to initiate a refund request.
2. Provide Documentation: You may be required to provide documentation or information regarding the service issue.
3. Refund Timelines: Approved refunds will be processed within 7–14 business days, depending on your payment method and financial institution.

Contact Us

For any inquiries or assistance regarding our refund policy, please contact our support team:

📧 [Insert Support Email]

📞 [Insert Phone Number]

Last Updated: July 24, 2025